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Just recently I have actually bumped into one of the most interesting and enlightening weblog posts I have seen in a while around the world of Knowledge Management and, this time around, it is not coming from Dave Snowden, but, instead from Techsoup. Check out 15 Ways to Use Software to Improve Your Knowledge Management, an article that was published by Laura Quinn and Paul Hagen over a month ago and which I feel is perhaps one of the most comprehensive attempts towards implementing a successful Knowledge Management programme in whatever the business. Or, at least, a really good resource to get plenty of great ideas on how to get things going for your own KM strategy, in case you may still thinking about coming up with one or are in the reviewal process of an existing one.

The main reason why I really enjoyed this particular article over at Techsoup is because it touches base on something that I have also been advocating for myself for quite some time now. And that is the fact if that you are really serious about your KM strategy you need to ensure that you take the best of both worlds, i.e. the traditional KM and the new KM, the one that is coming back in full force with the emergence of social computing, that is, social software.

Yes, indeed, that perfect, and balanced, approach of combining both the tacit and explicit knowledge exchanges. For far too long we have been putting lots of extra emphasis around the world of explicit knowledge exchange, and its related tools, when perhaps we should actually have focused on bringing together a much more well thought out KM strategy where would be combining both the tools and processes next to the people. And this is exactly what 15 Ways to Use Software to Improve Your Knowledge Management is trying to do and why I would encouraged anyone interested in KM in general to actually have a read and find out some more tips that could help improving what you may already have or rather getting you started, if you haven‘t begun the process just yet.

As a teaser, and to give you a brief idea of what that article is all about, I am just going to put together in here the four main goals that ever KM strategy should try to achieve and then within each of those four different goals I would include the types of solutions or software that could help in helping achieve those goals. So without much further ado, here we go:

"Goal: Encourage people to take advantage of other people‘s knowledge:

1. Interest Group E-mail Lists
   
2. Blogs or Wikis (Or both, why not?)
   
3. Virtual group collaboration tools
   
4. Expertise repositories
   

 

Goal: Ensure everyone can find the documents and other resources useful to them:

1. Enterprise Search
   
2. Tagging Solutions
   
3. Intranets and shared document spaces
   
4. Content Management Systems
   

 

Goal: Help staff easily answer common questions:

1. Create and distribute FAQs
   
2. Intranets
   
3. Knowledge base
   
4. Expert systems
   

 

Goal: Ensure senior stuff has the right information to make decisions:

1. Consolidated status e-mails or documents
   
2. Solid reporting systems
   
3. Online dashboards"

 

Thus, as Laura and Paul mentioned themselves over there, too, I know that each of those different bullets and goals would probably deserve a weblog post on their own, and perhaps as time goes forward it would be an interesting exercise to do so, but, at least, for the time being, I just wanted to point you to Laura‘s and Paul‘s article, if anything, to give you some more food for thought as to what your KM programme could potentially achieve by adding some of these different ideas. Worth while to have a look, don‘t you think ?